Unfortunately, slots players can experience slots freezing or disconnection issues from time to time. These problems when playing slots online are normally caused by connection issues between the casino player device and the casino servers. Most of the tips in this article work also in case you experience issues with loading the game.

Your game will not be lost even if it stops playing on your screen.  This is because all of the casino games play on secure servers, rather than on your computer. This is done to ensure that the results are recorded whether you're watching the games play out or not.

Here are some tips on what to do in order to stop slots freezing:

  1. For some games, where you need to make a selection on the screen, you will be able to return to your game and continue from the point at which you were disconnected.  Simply close your browser and go to the game as you normally would, and the game will be waiting for you at the point it froze. If you had problems with game loading, this should fix this, too.
  2. If the game still appears to be frozen when you re-enter the game, you may need to clear your Temporary Files and Cookies. This might help you to avoid your slots freezing.

For all other slots games, your spin or bonus round will have completed for you automatically and any winnings will have been credited to your playing balance.

You can confirm whether a game has completed for you or not by checking the History page that all of the casinos must have due to licensing rules. There you can see the result and status for all of your games for the past days.

Can I stop the slots freezing again?

Unfortunately connection errors can occur at any time whilst browsing the internet and cannot be completely avoided.  You can, however, reduce the chance of the slots freezing again by clearing your Temporary Internet Files on a regular basis

To get the best experience on online slot games, you need to be using latest version of Internet browser. We recommend you using Google Chrome. Some browsers are more compatible with the games than others and can allow them to load more smoothly. If you don't want to see your slots freezing, download Chrome.