A Cool Off in casino is a Responsible Gaming tool that allows you to take a break from playing, as it prevents you from logging in to your account. Responsible Gaming is very important to the casinos online.
The casinos always want you to have a good experience and be in control of the time you spend with them. Even the dodgy casinos normally offer Cool Off period as part of their licensing requirement. Checking Cool Off policy is a good way for you to determine how serious your online casino is.
If you can continue playing slots online even after you have set a Cool Off – either through your own casino account or by opening a new one – this is a sign of your casino not being fair. If your online casino has a UK license, contact the licensing authority immediately. For Maltese licenses, you should file your complaints to Malta Gaming Authority.
At most of casinos online you can set a Cool Off at any time for a period of 24 hours up to 6 weeks. It can, of course, vary. This is often a completely member-controlled feature, so Customer Support are not able to set or remove one for you. If you think you might have gambling problems, setting this period is the first step you MUST do in order to minimize risks of potential gambling addiction. Playing slots online should be nothing else but fun!
Standard steps when you set a Cool Off:
Once you’ve clicked Submit, the Cool Off cannot be overridden or removed until the selected time period has passed, so please be sure to select one that you’re happy with.
Here are the most frequently asked questions regarding taking a break from playing slots online. We will do our best in order to update this FAQ section with more questions as you send them in to us.